Terms & Conditions —
11wen Platform Usage Rules

1 Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the User," "you") and 11wen ("the Platform," "we," "us"). They apply to all use of the 11wen website at 11wen.net, the 11wen Android application, and any related services, games or features offered under the 11wen brand.

By registering an account, logging in, making a deposit, placing a bet, participating in any game, or simply browsing certain sections of the platform, you confirm your acceptance of these Terms. This acceptance is effective immediately upon your first interaction with any part of 11wen.

These Terms should be read alongside the Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 11wen.

If you are accessing 11wen on behalf of another person or entity, you confirm that you have the authority to bind that person or entity to these Terms.

2 Eligibility & Registration

To register and use 11wen, you must meet all of the following requirements at all times:

• You must be at least 18 years of age. 11wen is strictly an adults-only platform. Registering while under the age of 18 is a direct violation of these Terms and will result in immediate account closure and forfeiture of any balance.
• You must be a natural person — corporate entities may not register player accounts.
• You must provide accurate, complete and up-to-date personal information during registration. Providing false information, including a false name, date of birth, phone number or payment details, is a violation of these Terms.
• You must not already have an existing active or suspended 11wen account. One account per person is the strict rule. Duplicate accounts will be closed and balances may be voided.
• You must not be acting on behalf of, or sharing your account with, any other person, including family members.

11wen reserves the right to request identity verification documents at any stage of account use, including at registration, before processing withdrawals, or following unusual account activity. Failure to provide requested documents within a reasonable timeframe may result in account restriction or closure.

3 Account Responsibilities

You are fully responsible for all activity that takes place on your 11wen account. This includes every bet placed, every deposit made, every withdrawal requested, and every game session started — regardless of whether you personally initiated the action or someone else used your credentials.

Key account responsibilities include:

• Keep your login credentials private. Do not share your username, password or PIN with anyone. Do not allow any other person to access your account for any reason.
• Use a strong, unique password for your 11wen account. Do not reuse passwords from other websites or apps.
• Contact support immediately if you believe your account has been accessed without your authorisation. 11wen cannot be held liable for losses resulting from unauthorised access where adequate security precautions were not maintained by the user.
• Keep your contact details current. Your registered phone number and email address are used for account recovery, withdrawal confirmations and important platform communications. Outdated contact details can delay withdrawals and account support.
• You must not use your 11wen account for any purpose other than personal entertainment and gaming. Commercial use, resale of account access, or use in connection with any scheme to defraud or manipulate the platform is strictly prohibited.

11wen sends withdrawal confirmations and important alerts via registered contact details. Make sure your information stays accurate to avoid missing these communications.

4 Deposits & Payments

All transactions on 11wen are conducted in Pakistani Rupees (PKR). There are no foreign currency conversions and no hidden exchange rate markups. The amount you deposit is the amount credited to your balance, subject to any stated minimum or maximum deposit limits for a given payment method.

Supported deposit methods on 11wen include:

• JazzCash — mobile wallet deposits directly from your Jazz number
• Easypaisa — mobile wallet deposits via your Telenor Easypaisa account
• Raast — instant bank-to-bank transfers via Pakistan's national payment system
• Bank Transfer — standard transfers from any Pakistani bank account
• Debit and Credit Cards — Visa and Mastercard issued by Pakistani banks
• Mobile Wallets — additional supported wallets as listed in the cashier at the time of deposit

Deposits are credited to your 11wen balance once the transaction is confirmed by the relevant payment provider. During peak periods or in cases of payment system delays, crediting may take longer than usual. If a deposit does not appear in your balance within a reasonable time, contact support with your transaction reference number.

11wen does not accept deposits made with funds obtained through illegal means. Deposits are for gaming purposes only. The platform reserves the right to decline, reverse or investigate any deposit that appears inconsistent with normal usage patterns.

5 Withdrawals

Withdrawals on 11wen are processed in PKR only. You can withdraw your available balance to any of the supported payment methods — JazzCash, Easypaisa, Raast, bank transfer or cards — provided the method is registered in your own name and matches your account details on file.

Key withdrawal rules:

• Withdrawals can only be made to payment methods that belong to you. Third-party withdrawals are not permitted under any circumstances.
• A minimum withdrawal amount applies, as shown in the cashier section. Withdrawal requests below the stated minimum will not be processed.
• Before your first withdrawal, 11wen may require identity and payment method verification. This is a standard security measure to protect your account and prevent fraud. Providing the requested documents promptly will avoid delays.
• Withdrawal processing times vary by payment method. JazzCash and Easypaisa withdrawals are typically among the fastest. Bank transfers may take slightly longer depending on the receiving bank's processing schedule. Raast transfers generally settle quickly during standard banking hours.
• Withdrawal requests are actioned on 11wen's side without unnecessary delays. If your withdrawal has not arrived within the expected timeframe, contact support with your withdrawal reference number.
• 11wen does not charge internal fees on standard withdrawals. Any charges applied by the receiving payment provider are outside of 11wen's control.

If there is an active bonus with wagering requirements attached to your account, the relevant balance may be subject to wagering completion before withdrawal. Bonus terms will clearly state any such conditions at the time the bonus is claimed.

6 Betting & Gaming Rules

All bets and game sessions on 11wen are subject to the specific rules applicable to each product. General rules that apply across all betting and gaming on the platform are as follows:

• Bets are final once confirmed. A bet that has been accepted and confirmed cannot be cancelled or amended, except in circumstances where 11wen exercises its discretion to void bets due to an error, system fault, or clear pricing mistake.
• Minimum and maximum stakes apply to all bet types and game modes. These limits are displayed within the relevant game or betting market. Placing bets outside these limits is not possible through normal use of the platform.
• Odds and game outcomes are determined by the relevant market or game engine at the time of the event or spin. 11wen does not guarantee specific outcomes and makes no representations about expected returns.
• For cricket betting — including PSL matches, T20 internationals and other cricket markets — specific event rules apply, including how matches abandoned due to weather or other interruptions are settled. Settlement rules for each market are available within the betting section.
• Live in-play betting markets may be suspended or removed at any time without notice. Bets already accepted and confirmed prior to suspension remain valid.
• In the event of a technical fault during a game session — including connectivity issues, game crashes or display errors — 11wen will resolve the outcome based on server-side records, which are the definitive record of all game activity.
• Fish game rooms operate under their own in-game rules, which are displayed within each room. Jackpot events and boss fish multipliers are subject to the specific rules of the relevant game version.

11wen reserves the right to void any bet or game result where there is evidence of system manipulation, software exploitation, use of automated tools, or any other form of unfair play. In such cases, the relevant stake and any associated winnings will be forfeited.

7 Bonuses & Promotions

11wen offers various bonuses and promotional incentives to registered users from time to time. Each bonus or promotion is subject to its own specific terms, which are published at the time the offer is made available. The following general rules apply to all bonuses unless a specific promotion states otherwise:

• Bonuses are available to eligible registered users only. Eligibility criteria — such as whether a bonus is for new registrations, existing users, or specific deposit methods — will be stated in the offer details.
• Wagering requirements apply to most bonuses. This means you must wager the bonus amount (and in some cases the deposit amount) a specified number of times before the bonus or any winnings derived from it can be withdrawn. The wagering requirement is always stated clearly in the individual bonus terms.
• Only one active bonus can typically be applied to an account at a time. Check the specific promotion details for exceptions.
• Bonuses cannot be transferred between accounts or converted to cash without meeting the stated wagering conditions.
• 11wen reserves the right to amend, suspend or withdraw any bonus or promotion at any time. Changes will not affect bonuses already accepted and in active use, except in cases of abuse or a breach of these Terms.
• Attempting to abuse bonus offers — including creating multiple accounts to claim a welcome bonus more than once, or using bonus funds in a way designed to artificially complete wagering requirements — will result in the bonus being voided, any associated winnings being removed, and the account being reviewed.

8 Prohibited Activity

The following activities are strictly prohibited on 11wen. Engaging in any of the following may result in immediate account suspension, permanent closure, voiding of balances, and reporting to relevant authorities where applicable:

• Registering more than one account, or assisting another person in registering a duplicate account
• Providing false or misleading information during registration or verification
• Using another person's identity, payment method or account details
• Using automated software, bots, scripts or any other artificial means to interact with the platform
• Exploiting software bugs, glitches or errors to gain an unfair advantage — any winnings generated through such exploitation will be voided
• Engaging in match fixing, collusion with other players, or any coordinated strategy designed to manipulate game or betting outcomes
• Using the platform to launder money or process funds obtained through illegal activity
• Attempting to reverse engineer, copy, scrape or interfere with the platform's software, odds feeds or game data
• Harassing, threatening or engaging in abusive behaviour towards 11wen staff or other platform users
• Allowing or facilitating access to your account by a person under the age of 18

9 Responsible Gaming

11wen is committed to providing a gaming environment that supports responsible play. Gaming and betting are entertainment activities and should always be approached as such. The platform is not intended to be, and should not be used as, a source of income or a way to recover financial losses.

• Only use funds you can genuinely afford to lose. Set a clear personal budget before each session and treat it as a firm limit.
• Take regular breaks. Extended sessions without breaks can impair decision-making and lead to chasing losses.
• Never bet more than your budget to try to recover previous losses. Chasing losses is the most common path to problem gambling behaviour.
• Keep your account credentials private and do not allow anyone under 18 to use your device or account.
• If you feel that your gaming habits are becoming difficult to control, contact support and ask about self-exclusion or account cooling-off options.

For detailed guidance on managing your gaming habits, setting personal limits and understanding self-exclusion, please visit the Responsible Gaming page.

10 Suspension & Account Closure

11wen reserves the right to suspend, restrict or permanently close any account at its discretion. Circumstances under which this may occur include, but are not limited to:

• Breach of any provision within these Terms and Conditions
• Failure to complete identity or payment verification when requested
• Suspected fraudulent activity, money laundering or use of stolen payment details
• Multi-accounting or any attempt to circumvent account-level restrictions
• Abusive behaviour directed at support staff or other users
• Inactivity — accounts with no login or transaction activity for an extended period may be flagged as dormant, subject to the platform's dormant account policy

Where an account is closed due to a breach of these Terms, any remaining balance may be voided. Where an account is closed for reasons outside of a Terms breach — for example, at the user's own request — the available balance will be returned to the registered payment method after standard verification checks are completed.

You may request closure of your own account at any time by contacting 11wen support. Self-exclusion requests will be processed promptly and the account will be closed for the requested duration.

11 Limitation of Liability

To the fullest extent permitted by applicable law, 11wen's liability to any user in connection with the platform, its services, or these Terms is limited as follows:

• 11wen is not liable for any losses arising from platform downtime, technical faults, connectivity issues, or interruptions to third-party payment services that are outside the platform's direct control.
• 11wen is not liable for any indirect, consequential, or special losses, including loss of profits, opportunity costs, or losses arising from decisions made based on platform information.
• Betting and gaming involve inherent financial risk. 11wen does not guarantee any level of return on wagers or game sessions. All outcomes are subject to randomness and the rules of the relevant game or market.
• Information provided on the platform — including odds, statistics, and game descriptions — is provided for entertainment purposes. It does not constitute financial, investment or professional advice of any kind.

Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

12 Privacy & Data

11wen collects and processes personal data in connection with account registration, payment processing, identity verification, and platform operations. The full details of how your data is collected, stored, used and protected are set out in the Privacy Policy.

By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes sharing data with payment processors — including JazzCash, Easypaisa and Raast — and identity verification providers where necessary to operate the platform and process your transactions.

11wen does not sell your personal data to third parties for marketing purposes. Data is used only for the purposes necessary to provide and improve the platform's services.

13 Changes to These Terms

11wen reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, users will be notified via the platform or registered contact details. The updated Terms will be published on this page with a revised "Last Updated" date.

Continued use of the platform after updated Terms are published constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure.

It is your responsibility to review these Terms periodically. 11wen recommends checking this page whenever you notice the "Last Updated" date has changed.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account, a transaction, or platform usage, the 11wen support team is available 24/7.

You can reach us via the live chat feature within the platform, or by emailing the support team at:

For responsible gaming concerns — including self-exclusion requests, cooling-off periods or budget limit adjustments — please visit the Responsible Gaming page or contact support directly via live chat.

For general information about the platform and how it works, visit the FAQ page.